Case study
A global manufacturer of advanced industrial machinery used in demanding operating environments worldwide. The company operates an extensive service organization responsible for maintaining high equipment availability and delivering consistent service quality across multiple markets.
The project was initiated to address the need for a dedicated solution for service teams. Previously, some service operations were carried out within an existing system that had not been designed as a comprehensive service management platform.
The goal was to build a system that fully supports service operations by providing clear visibility into machine status and service events, while streamlining end-to-end service processes. The new solution was designed to complement the existing system landscape, focusing on the real operational needs of service teams.
3Soft designed and delivered a dedicated platform supporting the entire service management process.
The system provides service teams with real-time visibility into machine status and condition, enabling faster response times and more efficient service operations.
Key features include:
The platform was designed with a strong focus on usability, providing quick access to critical information and enabling efficient management of service activities.
3Soft was responsible for the solution’s design, implementation, and ongoing development.
At the same time, 3Soft took responsibility for maintaining and enhancing the existing system, delivering improvements that increased its stability, performance, and ability to adapt to evolving business requirements.
Project scope included:
The solution became a key tool for service teams, supporting both day-to-day operations and long-term business growth.
The platform delivered significant business benefits, including:
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